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General Information

Job Posting Date: 03/05/2018
Department: Operations
Pay Range: $16.00
Work Schedule: 9:00pm - 6:00am, days to be determined
Hiring Manager / Contact: Human Resources
Location: Woodinville, WA

Primary Responsibilities

  • To deliver outstanding customer service and support to our guests, clients and co-workers. Our top priority is to insure our guest’s complete satisfaction and comfort.
  • Respond to guest phone calls and emails, and follow up to ensure guest satisfaction within required response time
  • Complete all daily tasks and follow ups as assigned by management
  • Complete all night audit reports and communicate errors to consultants and manager
  • Email guest reservation information
  • Enter guest and client data into CRM when assigned
  • Schedule all tasks in Oscar to the appropriate departments in a timely manner
  • Email/Call in maintenance requests to properties and/or dispatch. Trouble shoot internet/cable issues with guest over the phone
  • Record all calls and guest issues in guest call log and notify appropriate personnel as directed by management.
  • Notify management immediately regarding any escalation according to the escalation response and process flow.

Additional Responsibilities

  • Inspect corporate housing unit using the QA checklist to ensure the apartment is guest ready. Replace or restock any missing or damaged/consumed items in the apartments. Make minor repairs in the apartments necessary to meet quality standards. Inspect each suite between guests for pests
  • Fill out in field forms and communicate to dispatch any work orders needed
  • Restock van with necessary items
  • Set up/trouble shoot the internet/cable/phone in the apartment as needed
  • Deliver and install modems, assemble key packets in the field when needed
  • Perform guest meet and greets on an as needed basis
  • Assist guest with moving personal belongings as needed. Deliver items to guest’s apartment as scheduled and/or needed requested
  • Manage key inventory for corporate housing units
  • Print schedules and pull keys/access items for Field Associates, ABODA Furnishings, ABODA Cleaning Services vendors, and Carpet Cleaning
  • Assist in laundry and in building guest welcome bags as assigned

Knowledge, Skills and Qualifications

  • Previous administrative experience desired
  • Must be organized, self-motivated, detail oriented person who can work in a fast-paced environment and multitask
  • Must possess good communication, customer service and telephone skills
  • Possess strong interpersonal skills, teamwork values
  • Ability to work cooperatively in a team setting required
  • Must have the ability to perform tasks independently with minimal supervision
  • Possess a sense of urgency to complete the task quickly and efficiently, while maintaining quality standards

Education, Training and Certification

  • High School diploma/GED
  • Intermediate computer skills of MS Windows, Office and Outlook, Excel and Word

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