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General Information

Job Posting Date: 11/10/2017
Department: Client Services
Pay Range: $16 per hour
Work Schedule: Sunday - Thursday 11:00am-8:00pm
Hiring Manager / Contact: Human Resources
Location: Woodinville, WA

Primary Responsibilities

  • Input guest and client data
  • Enter reservation requests
  • Perform scheduled guest follow up calls and emails
  • Schedule all tasks to the appropriate departments in a timely manner
  • Email guest confirmation letters
  • Handle guest issues and follow up to ensure guest satisfaction
  • Email/Call in work orders to properties and dispatch that come from guests/clients while in housing
  • Confirm guest departure dates
  • Back up Reception phones
  • Primary back up to Housing Consultants during time off

Additional Responsibilities

  • Reservations Inbox coverage – rotation
  • Follow up with guests to update credit card information as needed
  • Assist with RFP research and data entry as needed/requested from Supply Chain Manager
  • Participate in weekend/evening orientation for high volume guest arrival dates (seasonal)
  • Maintain organized clean work environment
  • Attend and participate in scheduled meetings
  • Assist with additional overflow duties or projects

Knowledge, Skills and Qualifications

  • Must be organized, self-motivated, and have the ability to multitask and be a detail oriented person who can work in a fast paced environment
  • Minimum typing fluency of 50 wpm
  • Must posses strong communications and interpersonal skills
  • Must have outstanding customer service and telephone skills
  • Must posses strong teamwork values

Education, Training and Certification

  • General knowledge of MS Windows, Office and Outlook required

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