New Leadership to Increase Guest and Client Satisfaction
Seattle, WA – February 17, 2016 – ABODA Global Housing Management, one of the industry’s largest global housing providers, has restructured its Global Client Services Center (GCSC) to further their commitment to the guest experience and client satisfaction. New team leadership allows the team to better support ABODA’s bold growth goals as the company continues to look at new domestic markets that align with its strategy.
Rene Garrison joins ABODA as the Director of Global Client Services with over 20 years of experience in call center management and operations support. She is tasked with driving revenue through client relations and managing the reservation cycle. Garrison left her roles as Director and Vice President of Customer Care for a local consumer goods company where she led the development and delivery of excellent customer experience and support operations for 11 years. Previously, she was responsible for inside sales and call center support operations for 15 years for a national, business equipment corporation. Rene Garrison will report directly to ABODA Global Housing Management Vice President of Operations, Marci Abinanti, CCHP.
Reporting to Garrison is newly appointed Global Client Services Manager, Jamie Evans. After a two year stint as ABODA’s Assistant Operations Manager, Evans will now apply his strong operational knowledge and call center experience acquired during his 15 year tenure with Sitel. Evans will run the day-to-day GCSC operations providing supervision, coaching and training to the team.
Former ABODA Client Services Manager, Bahiga Scherer, CCHP, will now serve as the Senior Reservationist, responsible for placing key clients in corporate suites while managing occupancy in the Puget Sound market. Scherer will leverage her 10 years of experience at ABODA to elevate the company’s current booking process and roommate matching for intern programs. She will report to Jamie Evans.
With a 96% guest satisfaction rating and 98% customer loyalty, ABODA has earned many of the industry’s top awards. “ABODA shows dedication in everything we do,” says Lee Curtis, CCHP, President of ABODA Global Housing Management. “Our reputation for reliability and trust has been rewarded over the years with greater quality achievement awards and exceptional customer service ratings that demonstrate the remarkable value we provide.”
This corporate restructuring allows ABODA Global Housing Management to further invest in the overall guest and client experience and continue to deliver award-winning customer service 24 hours a day, seven days a week from the Seattle headquarters and Portland, OR office.
ABODA is an innovative leader in global housing management services, providing end-to-end solutions to some of the biggest brands in the world, many headquartered in the Seattle area where the firm is based. ABODA Global Housing Management uses a logistics-focused approach, combining the best of program planning and administration, inventory management, execution, service delivery and technology to help corporate clients operate more efficiently and enhance customer experiences. ABODA also offers furnishings, property management, and cleaning services in the Greater Seattle Area. Employee-owned ABODA is flexible enough to meet clients’ ever-changing business needs through its award-winning customer service. Learn more about ABODA at www.aboda.com or call 1-888-389-0500.