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General Information

Job Posting Date: 02/13/2017
Department: Client Services
Pay Range: $16.00 per hour plus benefits
Work Schedule: Wednesday-Sunday 9:00pm-6:00am
Hiring Manager / Contact: Human Resources
Location: Woodinville, WA

Primary Responsibilities

  • Providing outstanding customer service to our guests and vendors. Our guests’ complete satisfaction while in their home away from home is our number one goal.
  • Answer incoming phone calls and assist guests/callers with requested information
  • Dispatch runner for after- hours guest needs
  • Perform daily task audits to ensure all records are accurate for the following day
  • Submit emergency after hours maintenance requests to properties as needed
  • Send notification and confirmation emails to guests
  • Submit doorman list to properties via email
  • Input/update guest and client reservation data into CRM
  • Manage Hotel Desk reservations and Reservations e-mail inbox
  • Assist with RFP research and data entry as needed/requested from Supply Chain Manager

Additional Responsibilities

  • Enter guest survey feedback into company spread sheet
  • Run daily occupancy report
  • Maintain organized clean work environment
  • Assist with additional overflow duties or projects
  • Due to the seasonal/cyclical nature of our business, employees are asked from time to time to help out in other departments and work overtime during various times throughout the year

Knowledge, Skills and Qualifications

  • Must be organized, self-motivated, and have the ability to multitask and be a detail oriented person who can work in a fast paced environment
  • Minimum typing fluency of 50 wpm
  • Must posses strong communications and interpersonal skills
  • Must have outstanding customer service and telephone skills
  • Must posses good teamwork values

Education, Training and Certification

  • General knowledge of MS Windows, Office and Outlook required
  • Driving own vehicle may be required periodically - clean driving record required.

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